Tele-consultation
As Simple as 1, 2, 3
We understand that sometimes life happens and schedule changes – this is why we offer tele-consultation to Pinewell’s existing patients to compliment their current treatment plan. New patients should always visit our physicians for the first time in order to have their conditions assessed physically and treatment plan customised to their health needs.
1. Choose a time
Click above to talk to our dedicated concierge and book a time for your tele-consultation.
2. Dial in to session
Prepare your questions and wait for our concierge to dial you in to the session via your phone.
3. Make payment online
Make payment online via PayNow (QR or UEN) for the session and medication (if any).
Frequently Asked Questions
Please feel free to talk to our concierge if you have more questions.
We understand that your plan changes, especially under the current COVID-19 circumstances. Therefore, as part of our mission to provide convenient TCM care to our patients, tele-consult would ensure your continued access to Pinewell’s professional TCM services.
We believe that each and every patient deserves undivided healthcare attention. Thus, as new patients have conditions best assessed by our professional physicians physically, we only encourage existing patients to engage in tele-consultation.
New patients are more than welcomed to visit our clinic first.
There are various common conditions suitable for tele-consultation:
- Respiratory conditions (cold/cough/flu)
- Gastrointestinal issues (stomach/gut health)
- Mood & sleep conditions
- Follow up consultations & reviews
- Consultation fee: S$30-50 per session depending on required duration
- Medication fee: as charged per normal based on dosage
- Delivery fee: S$10 delivery within 24 hours
Our dedicated concierge will confirm the total amount after the tele-consultation session.
Of course! The whole idea is to make consultation easy and simple – we will deliver the prescribed medication to your doorstep after your tele-consultation session:
- Medication fee: as per normal based on dosage
- Delivery fee: S$10 delivery within 24 hours
Yes, patients are able to collect medication at the clinic. Please let our concierge know before/after the tele-consultation session so we can make the arrangement.
Certainly! Our physicians will issue MCs as per normal and our dedicated concierge will provide them to you electronically right after your session.
Fret not! Pinewell is a huge supporter of sustainability – our dedicated concierge will provide e-receipt post your tele-consultation.